Refund policy

Effective Date: 23 June 2025

Thank you for shopping with Extraordinary Vacations. Please read this Refund Policy carefully before purchasing our digital travel products, including but not limited to the Celebrity Cruise Guide, Digital Travel Planners, Universal Orlando Guide, and other extraordinary vacation resources.


1. Introduction

At Extraordinary Vacations, we sell digital travel products that are delivered electronically. Unlike physical products, digital items cannot be returned once accessed or downloaded. Therefore, we have a strict refund policy to protect the integrity of our products and prevent misuse.

 

2. Digital Product Delivery

All digital products are delivered via:

Instant download upon successful payment.

Direct email with a download link. Delivery is considered complete when the product is made available for download or access.

 

3. All Sales Are Final

Unless specifically stated otherwise, all sales are final. Once a digital product is delivered or accessed, no refunds will be provided except under the conditions listed in the Refund Exceptions section.

 

4. Returns

We have a 30 business days (Mon-Sun) return policy, which means you have 30 business days (Mon-Sun)  after receiving your item to request a return.


5. Refund Exceptions

We may grant refunds in limited and exceptional situations:

Duplicate Purchase: If you accidentally purchase the same product more than once.

Technical Issue: If you are unable to access or download the product due to a proven technical fault on our side.

Incorrect Product: If we deliver the wrong digital product that does not match your purchase.

Refund requests under these exceptions must be submitted within 10 business days (Mon-Sun) of purchase.

 

6. Non-Refundable Items

  • Refunds will not be issued in the following situations:
  • Products that have already been downloaded or accessed.
  • Dissatisfaction with the product content (all product details and previews are provided prior to purchase).
  • Change of mind or accidental purchase.
  • Purchases made using fraudulent information.

7. Product Preview & Customer Responsibility

We provide detailed product descriptions and, when applicable, product previews to help you make an informed decision. It is the customer's responsibility to review this information carefully before purchasing. We do not offer refunds based on:

  • Failure to review product descriptions.
  • Misunderstanding product features that were clearly described.
  • Personal opinion of the product’s value or usefulness.

8. Fraud Protection

To protect against refund abuse and digital theft:

All transactions are monitored for fraudulent activity.

We reserve the right to deny refund requests that appear to be suspicious or abusive.

 

9. Partial Refunds 

Partial refunds may be granted under limited circumstances (e.g., partial access issues, or purchase of a bundle where only part of the product is affected). This is handled on a case-by-case basis and is not guaranteed.


10. Refund Method

If approved, refunds will:

Be issued using the original payment method (e.g., credit card, PayPal).

Be processed within 10 business days (Mon-Sun).

We are not responsible for any delays caused by banks or payment processors.


11. Requesting a Refund

To request a refund, please contact us at:

monicaslatertravel@gmail.com 

Please include:

  • Full name
  • Order number
  • Purchase date
  • Reason for refund request
  • Screenshots or error evidence (if applicable)

Refund requests without sufficient information may be automatically denied.

 

12. Processing Time

We aim to:

Respond to refund requests within 2 business days (Mon-Sun).

Complete the refund process within 10 business days (Mon-Sun) if the refund is approved.


13. Denial of Multiple Refunds

We reserve the right to deny refund requests from customers who have a history of:

  • Repeated refund requests.
  • Refund abuse.
  • Multiple chargebacks.

In such cases, customers may also be permanently restricted from future purchases.

 

14. License Revocation After Refund

If a refund is approved:

  • Your license to use, download, or distribute the digital product is automatically revoked.
  • You must delete all copies of the product from your devices and storage.
  • We may take legal action if refunded products are found in use.


15. Chargebacks

Filing a chargeback without first contacting us to resolve the issue is considered a violation of this Refund Policy.

Fraudulent chargebacks may lead to:

Permanent account suspension.

Legal action.

Reporting to the payment gateway’s fraud monitoring system.


16. Changes to Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice.

Changes will become effective immediately upon posting on this page. It is the customer's responsibility to review this policy periodically.

 

Contact Information

If you have any questions about this Refund Policy, please contact us at:

Business Name: Extraordinary Vacations

Address: 3643 Briar Run Drive, Clermont Florida 34711, United States

Phone: +1 (913) 549-7250`

Email: monicaslatertravel@gmail.com 

Business Hours: 9 AM-5 PM (Mon-Sun) (GMT-05:00) Eastern Standard Time (New York)